Returns & Exchange

TERMS AND CONDITIONS

  • We understand the importance of security issues in payments and personal information hence we have equipped our payment systems with 128 bit encryption and secure servers so you don’t have to worry about making payments or any security breach. Also we have option for cash on delivery so you can simply pay the amount to the rider at your door step.
  • Orders once placed are processed within 24 hours from date/time of purchase. Any modification in the product, or cancellation and full refund of online orders will be accepted within first 24 hours of date/time of purchase only.
  • Sometimes we may need more than a week to deliver product due to unexpected circumstances. Once your order is ready to ship, we will send you a tracking number on your phone number via SMS
  • Orders once placed cannot be cancelled after 24 hours from date/time of purchase.
  • In some cases it may take longer to receive the shipment depending on your location and accessibility.
  • PO Box address will not be accepted.

SHOES CARE

  1. Keep your shoes away from moisture or water. Avoid wearing them in rainy conditions or leaving them near damp areas. Excessive exposure to water can damage the material and structure of your shoes.

  2. Avoid contact with harsh chemicals such as perfumes, lotions, or cleaning agents. These substances can harm the surface and color of your shoes, leading to premature wear and tear.

  3. Store your shoes in a cool, dry place away from direct sunlight. Use the original shoebox or a breathable storage bag to protect them from dust, dirt, and humidity. Storing shoes in open air can lead to discoloration and deterioration of materials over time.

  4. Handle your shoes with care to prevent scratches or damage. Be mindful of where you walk and avoid dragging your feet on rough surfaces. When not in use, store your shoes in a way that prevents them from rubbing against each other or other objects.

  5. Pay attention to closures and fastenings, such as zippers, laces, or buckles. Handle them gently to avoid breakage or deformation. Properly fasten your shoes to ensure a secure fit without putting excessive strain on the closures.

  6. Recognize that certain types of shoes, such as leather or suede, require specialized care. Invest in high-quality shoe care products, such as cleaners, conditioners, and protectants, to maintain the appearance and integrity of your shoes.

  7. Rotate your shoes regularly to allow them to air out and reduce wear. Wearing the same pair of shoes every day can accelerate deterioration and diminish their lifespan. Alternate between different pairs to give each one a chance to rest and recover.

  8. Regularly clean and maintain your shoes according to their material and construction. Follow manufacturer guidelines or seek advice from shoe care professionals for specific recommendations on cleaning, conditioning, and protecting your shoes.

By following these shoe care tips, you can keep your footwear looking and feeling its best for years to come. Invest in the proper care and maintenance of your shoes to preserve their quality and extend their lifespan.

RETURN POLICY

  • If the product is damaged it can be returned with full refund or it can be exchanged with the new one. In case of refund, the customer needs to send the parcel back and pay the delivery charges. Once the whole order has been received by us, we will process the refund that may take up-to 3 working days.
  • The item must be unused and in perfect condition, in its original packing for return or exchange.
  • If the product is not same as shown in the picture, it can be returned or exchanged.
  • To claim for an exchange, notify us within 24 hours. The product must be returned to us first, once we check it then we will dispatch another product. Difference in amount shall be adjusted accordingly. 
  • If the customer wants to change the product once it has reached the destination then extra charges must be paid by the customer.
  • Cancellation or refund is not possible if the customer changes their mind.